Privacy Policy
Kwinn
Operated by AL FANAR
Last Updated: [02/03/2026]
This Privacy Policy explains how Kwinn (“Service”), operated by AL FANAR (“Company”, “We”, “Us”, or “Our”), collects, uses, processes, stores, and protects your Personal Data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia (KSA), including the Saudi Personal Data Protection Law (PDPL).
By using Kwinn, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Definitions
Account
A registered user profile created to access and use Kwinn.
Company
Refers to AL FANAR, the legal entity operating Kwinn.
Cookies
Small data files stored on your device to enhance functionality and user experience.
Device
Any device used to access the Service, including mobile phones, tablets, or computers.
Personal Data
Any information that identifies an individual directly or indirectly, including name, phone number, address, email, IP address, or transaction history.
Service
Refers to the Kwinn mobile application and website used for e-commerce purchases.
Service Provider
Any third-party company or individual engaged by AL FANAR to facilitate services such as payment processing, delivery, analytics, cloud hosting, or customer support.
You / User
Any individual who accesses or uses the Service.
2. Legal Basis for Processing
We process your Personal Data based on:
Your explicit consent
Performance of a contract (e.g., order processing and delivery)
Compliance with legal obligations
Legitimate business interests (e.g., fraud prevention, service improvement)
You may withdraw your consent at any time by contacting us.
3. Personal Data We Collect
A. Information You Provide
Full name
Email address
Mobile number
Shipping and billing address
Order history
Customer service communications
B. Payment Information
Payments are processed securely through authorized third-party payment providers. AL FANAR does not store full card details.
C. Automatically Collected Data
IP address
Device type
Browser type
App usage behavior
Location data (if enabled)
4. How We Use Your Personal Data
AL FANAR uses your data to:
Process and deliver your orders
Manage your Account
Provide customer support
Send order confirmations and updates
Process returns and refunds
Improve platform functionality
Prevent fraud and enhance security
Comply with legal obligations
Send promotional offers (if you opt in)
5. Marketing Communications
With your consent, we may send:
Promotional offers
Discount notifications
Product recommendations
You may opt out at any time by:
Clicking the unsubscribe link in emails
Adjusting notification settings in the app
Contacting us at [email protected]
6. Sharing of Personal Data
We may share your data only when necessary:
With Service Providers
Payment processors
Delivery and logistics partners
Cloud hosting providers
IT and analytics providers
With Authorities
If required by applicable laws or regulatory authorities.
Business Transfers
In case of merger, acquisition, or restructuring.
We do not sell your Personal Data.
7. Data Storage and Transfers
Your Personal Data may be processed and stored in locations where our service providers operate. We take appropriate measures to ensure your data is protected and handled securely in accordance with this Privacy Policy.
8. Data Retention
We retain Personal Data only as long as necessary to:
Fulfill orders
Provide customer service
Maintain legal and financial records
Resolve disputes
After this period, data will be securely deleted or anonymized.
9. Your Rights
You have the right to:
Access your Personal Data
Request correction of inaccurate data
Request deletion of your Personal Data
Withdraw consent
Request a copy of your stored data
To exercise your rights, contact:
📧 [email protected]
10. Cookies & Tracking Technologies
We use cookies to:
Maintain shopping sessions
Save cart items
Remember preferences
Analyze traffic and improve performance
You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled.
11. Data Security
AL FANAR implements reasonable technical and organizational measures to protect your Personal Data, including:
Secure servers
Encrypted payment processing
Restricted access controls
However, no system is completely secure.
12. Children’s Privacy
Kwinn is not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children.
If we become aware that such data has been collected, we will delete it promptly.
13. Third-Party Links
Kwinn may contain links to third-party websites. AL FANAR is not responsible for their privacy practices. We encourage you to review their policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the Kwinn app or website with a revised “Last Updated” date.
Continued use of the Service after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions regarding this Privacy Policy:
AL FANAR
📧 Email: [email protected]